Refund policy
PawMaxi Return & Refund Policy
Returns & Eligibility:
- Returns are accepted within 30 days of receiving your order.
- Items must be unused, in original packaging, and in resellable condition.
- Certain items (e.g., perishable goods, hygiene products) are non-returnable for safety reasons.
Return Process:
- Contact us at [your email] with your order details and reason for return.
- We will provide return instructions and the return address (varies by supplier).
- Ship the item back using a trackable method. The customer is responsible for return shipping costs.
Refunds:
- Once we receive and inspect the item, we will issue a refund to your original payment method within 5-10 business days.
- Shipping fees (if applicable) are non-refundable.
Exchanges & Damaged Items:
- If you receive a damaged or defective item, contact us within 7 days for a replacement or refund.
- Photo evidence may be required for damaged items.
Cancellations:
- Orders can be canceled within 12 hours of purchase. After that, processing begins, and cancellations may not be possible.
For any questions, contact our support team at [your email]. We’re happy to help! 🐾
